Grievance and Complaint Management

From time to time situations may arise in the workplace where a grievance or complaint is received by an employee.

• Do you have a well written policy which provides details on the process?
• Do your Managers know how to manage the process?
• Do you know how to encourage an informal resolution?

We can assist you in developing a resolution process to effectively manage the grievance and complaints process and also provide training to Managers to ensure compliance and best practice.